JT Elements Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

What areas does JT Elements service?


JT Elements HQ is located in Kingston SE, South Australia. I am happy to travel within the South East up to Adelaide, however, I can service anywhere in Australia virtually via Zoom.




What services does JT Elements provide?


I pride myself on not only being capable of uncovering solutions to meet your needs but also creating and providing low cost solutions in house such as;

  • Creative Design
  • Logo & Brand Design
  • Printing (Flyers, Business Cards, Posters, Signage)
  • Website Design & Development (Shopify & WiX)
  • Business Development (Customer Persona & Customer Experience Development)
  • Digital (Google Business Listing, ATDW, Facebook & Instagram Setup)
  • Photography (Accommodation, Business or Personal)




What are JT Elements Rates and Payment Terms?


PROFESSIONAL FEES

All professional fees for the services provided to you are based on the time and degree of skill and acumen required to complete the tasks required unless otherwise agreed. All printing or additional fees and charges will be agreed in writing and charged in addition to the hourly rate.

An hourly rate (from $45/hour) is charged for all work to be undertaken outside of fixed rates. For work undertaken for periods of less than an hour, the rate shall be one quarter of the hourly rate per fifteen (15) minutes work completed.

For projects requiring variations or creation outside of existing bookings and/or artwork approval on Public Holidays, Weekends or after 5pm during weekdays, the rate shall be doubled the hourly rate.

TERMS OF PAYMENT

Printing, Clothing, Promotional Items & Ongoing Support Packages

Payment of 100% of the project is due on approval. Printing, Clothing & Promotional Items will not be ordered until payment is received in full.

Styling, Support Services & Website Development

Payment of 50% of the project or quote due on approval, the balance remaining due at completion of the project.

Unless other terms have been agreed to, our terms of payment are 7 days from the date of each invoice. An itemised account of all charges and costs will be provided on the invoice.

When an invoice remains unpaid for a period exceeding 30 days from the date of invoice, no further work will be undertaken on your behalf, and the invoice may be forwarded for formal debt collection. All fees and charges associated with the debt collection of any outstanding monies, will become the responsibility of the client.




Artwork & Copyright


JT Elements encourages all artwork, sizing, text and designs to be double checked to ensure that all information and details displayed in the artwork are correct to avoid the cost of rework and/or reprinting. JT Elements will not be held liable for inaccurate details.

You guarantee to us that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in your projects and website are either owned by you, or that you have permission to use them.

Your acceptance and approval of any quotation is based on the understanding that variations to the artwork proof may incur additional costs. These costs will be based upon the quantity and complexity of the changes required.

Any artwork, design or image provided to a client remains the property of JT Elements. Digital or physical reproduction of said artwork without written permission (for purposes other than the purpose intended) is not permitted and is an infringement of copyright law. All original artwork, designs and layouts developed by us are owned by JT Elements.




Privacy & Confidentiality


JT Elements will respect the confidentiality of information acquired in the course of performing professional services for our business entities and will not disclose any such information without proper and specific authority of yourself or unless there is a legal or professional right or duty to disclose.




General Disclosure


The information provided by JT Elements is general in nature and does not take into consideration your legal business obligations or requirements, including but not limited to licensing, taxation, business structures, finance and trademarks. You should consider whether the information provided is appropriate to your needs, and where appropriate, we encourage you to seek professional advice from a specialised or legal advisor.




What is a Creative Design Profile?


The Creative Design Profile is a template to gain further information about your organisation, your design, style and website requirements (if applicable) to ensure that I deliver quality and functional solutions to suit your requirements. Rest assured I am here to assist you in uncovering the answers to the creative design profile questions if in need and to help develop your identity and user experience moving forward.