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JT Elements Frequently Asked Questions


  • What areas does JT Elements service?
    JT Elements Studio is located in Kingston SE, South Australia. I am happy to travel within the South East up to Adelaide, however, I can service anywhere in Australia virtually via Zoom.
  • What services does JT Elements provide?
    I pride myself on not only being capable of uncovering solutions to meet your needs but also creating and providing low cost solutions in house such as; Graphic Design Logo & Brand Design Printing (Flyers, Business Cards, Posters, Signage) Website Design & Development (Shopify & WiX) Business Development (Customer Persona & Customer Experience Development) Digital (Google Business Listing, ATDW, Facebook & Instagram Setup) Photography (Accommodation, Business or Personal)
  • What are JT Elements Rates and Payment Terms?
    PROFESSIONAL FEES All professional fees for the services provided to you are based on the time and degree of skill and acumen required to complete the tasks required unless otherwise agreed. All printing or additional fees and charges will be agreed in writing and charged in addition to the hourly rate. An hourly rate (from $65/hour) is charged for all work to be undertaken outside of fixed rates. For work undertaken for periods of less than an hour, the rate shall be one quarter of the hourly rate per fifteen (15) minutes work completed. For projects requiring variations or creation outside of existing bookings and/or artwork approval on Public Holidays, Weekends or after 5pm during weekdays, the rate shall be doubled the hourly rate. TERMS OF PAYMENT Printing, Clothing, Promotional Items & Ongoing Support Packages Payment of 100% of the project is due on approval. Printing, Clothing & Promotional Items will not be ordered until payment is received in full. Styling, Support Services & Website Development Payment of 50% of the project or quote due on approval, the balance remaining due at completion of the project. Unless other terms have been agreed to, our terms of payment are 7 days from the date of each invoice. An itemised account of all charges and costs will be provided on the invoice. When an invoice remains unpaid for a period exceeding 30 days from the date of invoice, no further work will be undertaken on your behalf, and the invoice may be forwarded for formal debt collection. All fees and charges associated with the debt collection of any outstanding monies, will become the responsibility of the client. REFUNDS & CANCELLING SERVICES It is the intention of JT Elements to provide our clients with products and services that meet the specifications stated on our web site as well as our customer’s expectations. In the unlikely event that our your expectations are not met, we ask that the you email us immediately with photos and a description of the problem and we will make every effort to reach a fast and mutually agreeable resolution. Engagement of JT Elements services will start upon acceptance of the project as evidenced in writing. This agreement shall remain in effect until the completion of the project scope of works or such time that JT Elements is notified in writing by yourself of your intention to terminate. JT Elements may cancel an agreement in the same manner if necessary. In the event that a project is cancelled by either party, JT Elements will issue a final invoice for any unbilled time or materials. The client agrees to pay the final invoice according to these terms and conditions. Websites Custom Web design projects require extensive resources, consumes a lot of time and incurs external expenses. Once the 50% deposit is made, refunds may be considered as follows: Full Refund: In cases where the website project has not been started. Partial Refund: In cases where work has started, a prorated refund will be calculated according to the proportion of work completed, including but not limited to meetings and research undertaken. No refund: If the project has been completed or you simply change your mind. Setup charges and domain registration fees, if any are not refundable. Ongoing Support Packages Ongoing Support Packages cannot be cancelled, refunds will not be issued. The scheduled projects within them can be cancelled, however, the remaining hours will be held over (and can be used at a later date) for a period of 6 months (for 5 hour packages) or 12 months (for 10 or 20 hour packages). Printing, Clothing, Promotional Items and Signage It is important to note that all of our printing, clothing, promotional items and signage is custom printed with artwork which the client approves prior to printing so it is essential that you select your product and check your artwork very carefully to avoid the cost of reprinting. It is also important to note that the colours in the artwork proof displayed on your screen are not accurate. Colours will print differently on different printers and materials and will display differently on different computer screens. If a colour is important it is essential that a Pantone (PMS) colour is advised prior to the artwork proof being approved so we can do our best to achieve the closest possible colour match. Updated 13/07/2023
  • What is a Creative Design Profile?
    The Creative Design Profile is a template to gain further information about your organisation, your design, style and website requirements (if applicable) to ensure that I deliver quality and functional solutions to suit your requirements. Rest assured I am here to assist you in uncovering the answers to the creative design profile questions if in need and to help develop your identity and user experience moving forward.
  • Artwork & Copyright
    JT Elements encourages all artwork, sizing, text and designs to be double checked to ensure that all information and details displayed in the artwork are correct to avoid the cost of rework and/or reprinting. JT Elements will not be held liable for inaccurate details. You guarantee to us that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in your projects and website are either owned by you, or that you have permission to use them. Your acceptance and approval of any quotation is based on the understanding that variations to the artwork proof may incur additional costs. These costs will be based upon the quantity and complexity of the changes required. Any artwork, design or image provided to a client remains the property of JT Elements. Digital or physical reproduction of said artwork without written permission (for purposes other than the purpose intended) is not permitted and is an infringement of copyright law. All original artwork, designs and layouts developed by us are owned by JT Elements.
  • Privacy & Confidentiality
    JT Elements will respect the confidentiality of information acquired in the course of performing professional services for our business entities and adheres to the national privacy principles established pursuant to the Privacy Act 1988 (Commonwealth). We will not disclose any such information without proper and specific authority of yourself or unless there is a legal or professional right or duty to disclose.
  • General Disclosure
    The information provided by JT Elements is general in nature and does not take into consideration your legal business obligations or requirements, including but not limited to licensing, taxation, business structures, finance and trademarks. You should consider whether the information provided is appropriate to your needs, and where appropriate, we encourage you to seek professional advice from a specialised or legal advisor. We will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the products, services or these Terms (including as a result of not being able to use the products, services or the late supply of the products or services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise. Limitation of liability Our total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the services or products to you. You expressly understand and agree that JT Elements, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss. Force Majeure If a Force Majeure event causing delay continues for more than Thirty (30) days, we may terminate this Agreement by giving at least fourteen(14) days notice to you. “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.
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